Global Service Desk Agent (Mandarin & Japanese Speaking)
Core
Provides customer support on external/internal requests, inquiries, and questions through email, phone, or live chat, handling complex issues and specialized functions like billing support and portal onboarding.
Role type
Global Service Desk Agent (Mandarin & Japanese Speaking)
Builds
Customer support resolution and incident tracking
Domain
Digital infrastructure / IT Service Management
Required skills
Fluency in Mandarin Chinese (spoken and written), Business-level Japanese communication skills, Written English communication, Troubleshooting, Documentation, Escalation management, Process improvement, Business systems knowledge, Mentoring
Preferred skills
1+ years experience, Bachelor's degree, Multilingual customer support experience
Technologies
Siebel, SFDC, CSC, ECP
Responsibilities
Provide customer support via email, phone, or live chat; troubleshoot, document, and escalate issues; handle complex issues and specialized functions like billing support; identify and recommend process modifications; log and track incidents; develop knowledge of business systems; assist with post-training support and mentoring peers.
Seniority
Entry-level to Mid-level, hands-on IC