Customer Success Manager III - Dutch Speaking
Core
Driving customer engagement, satisfaction, and retention throughout the lifecycle for digital infrastructure clients.
Role type
Senior Customer Success Manager (Dutch/French speaking)
Builds
Revenue-generating success plans, adoption strategies, and long-term business growth for Equinix customers.
Domain
Digital Infrastructure / Data Center / B2B Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success strategy, retention management, upselling, QBR facilitation, churn risk mitigation, stakeholder management, CRM proficiency, financial acumen, change enablement
Preferred skills
B2B SaaS experience, data-driven health scoring, usage analysis, contract negotiation
Technologies
Salesforce, Gainsight, BI platforms
Responsibilities
Facilitate customer onboarding and training; Develop and track Customer Success Plans; Conduct quarterly business reviews (QBRs); Monitor customer utilization and performance; Manage renewals and identify growth opportunities; Resolve escalations and conduct post-mortem analyses; Collaborate with cross-functional teams to enhance customer experience.
Seniority
Senior, hands-on IC
