Employee Services Coordinator, Part-Time
Core
Process documentation, apply tuition savings, audit education assistance, and support participants via ticketing, chat, and phone.
Role type
part-time employee services coordinator (tuition assistance)
Builds
tuition assistance programs for corporate clients
Domain
education support / employee benefits
Required skills
documentation processing, auditing, policy compliance, customer service, live chat support, phone support, knowledge base navigation, troubleshooting, multi-tasking
Preferred skills
Bachelor's degree, 2 years customer service experience, auditing experience
Technologies
proprietary software, reporting tools, online ticketing system
Responsibilities
Proof grade reports and tuition receipts against submissions; ensure appropriate tuition discounts are applied; respond to customer inquiries via live chat and ticketing; make outbound calls to explain policies and navigate user interfaces; act as independent reviewer for policy compliance
Seniority
Part-time, individual contributor