Front Desk Attendant
Core
Provide exceptional service to hotel guests by managing check-in/check-out, verifying room details, processing payments, and handling guest inquiries and complaints.
Role type
Front Desk Attendant
Builds
Guest check-in/check-out experience and room assignments
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Customer service, cash handling, payment processing, communication, problem-solving, multitasking
Responsibilities
Verify guest information and room rates, provide hotel policy and amenity information, process check-out and payments, balance cash and card transactions, respond to guest concerns, collaborate with housekeeping and maintenance
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