Customer Advisor
Core
Primary liaison between customers and technicians, ensuring transparency and trust throughout the vehicle service and repair process.
Role type
Customer Advisor (Service Desk)
Builds
Service repair orders, customer communication updates, and service payment processing.
Domain
Automotive retail / Vehicle maintenance
Deliverable
client delivery
Required skills
Customer service, communication (in-person and phone), record keeping, cash handling, multitasking, safety compliance
Responsibilities
Greet service customers professionally, manage incoming service calls, create and process repair orders, consult on recommended repairs, handle service payments, balance multiple priorities in a fast-paced environment
Seniority
Entry-level / Individual Contributor