Retirement Processing Supervisor
Core
Supervise retirement processing activities including determining member eligibility, calculating benefits, resolving complex cases, and ensuring quality control for state pension plans.
Role type
Senior IC program supervisor (retirement administration)
Builds
Retirement benefit determinations and compliance reports for state employees
Domain
Public sector / Pension administration
Required skills
Retirement law knowledge, case management, staff supervision, performance counseling, workflow prioritization
Preferred skills
Diplomacy in sensitive situations, mentoring
Technologies
None stated
Responsibilities
Direct staff executing retirement processing requirements; review metrics for quality and timeliness; conduct performance counseling and disciplinary processes; provide training and mentoring; research and resolve complex cases
Seniority
Senior, hands-on IC