Patient Relations Specialist
Core
Ensures compliance with regulatory requirements for patient rights, complaints, and grievances established by external auditing agencies (TJC, CMS, TDH) and state/federal law.
Role type
Patient Relations Specialist
Builds
Compliance with regulatory agency requirements and patient rights policies
Domain
Healthcare / Patient Relations
Deliverable
dashboards & analysis
Required skills
Regulatory compliance, conflict resolution, mediation, patient rights management, critical thinking, problem-solving, negotiation, documentation, time management
Preferred skills
Bilingual abilities, knowledge of CMS/TJC/TDH guidelines, coaching and mentoring skills
Technologies
PC, Excel, Word
Responsibilities
Coordinate patient materials to ensure compliance with regulatory updates; review and evaluate conflict issues within the organization; work with regulatory agencies to address concerns; document and resolve patient/family issues within appropriate timeframes.
Seniority
Mid-level, hands-on IC