Field Application Scientist GSA
Core
Lead pre-sales demonstrations, post-sales support, and customer training for flow cytometry instruments to drive sales and enhance customer satisfaction.
Role type
Field Application Scientist (FAS)
Builds
Pre-sales demonstrations, post-sales support activities, and customer training sessions for flow cytometry systems.
Domain
Biotechnology / Flow Cytometry
Deliverable
client delivery
Required skills
Flow cytometry expertise, pre-sales demonstration skills, post-sales support, customer training delivery, tender preparation, CRM data management, voice of customer feedback collection, cross-functional collaboration with sales teams.
Preferred skills
Academic background in Biotechnology, problem-solving, customer-centric approach, self-motivation, team orientation, willingness to travel frequently (80%), valid driving license.
Technologies
Flow cytometers, spectral analysers, S MAX CRM system.
Responsibilities
Schedule and perform in-field and remote support work including pre-sale instrument demonstrations; deliver post-sale customer training; contribute to tender preparation and demonstrations with sales personnel; maintain detailed activity records in CRM; capture and escalate customer feedback; identify opportunities for follow-on sales of reagents and accessories; provide technical support for product development and implementation.
Seniority
Mid-level, hands-on IC