Technical Support Engineer
Core
Manage after-sales repair service providers and provide technical support for TV Display, Home AV, and Digital Imaging products.
Role type
Technical Support Engineer (After-Sales & Service)
Builds
Service solutions and quality improvements for consumer electronics products
Domain
Consumer Electronics (TV, Home AV, Digital Imaging)
Deliverable
client delivery
Required skills
Electronics troubleshooting, Quality management, Data analysis (Excel, Access, Power BI), Technical training
Preferred skills
Knowledge of Sony product lines, Problem-solving, Customer orientation
Technologies
Excel, Access, Power BI
Responsibilities
Manage after-sales repair service providers and service KPIs, Provide technical support for TV Display, Home AV, and Digital Imaging products, Support B2B projects and product quality improvement, Analyze service and quality data, Conduct technical training for service partners and frontline staff, Liaise with local authority and manufacturer on product compliance matters
Seniority
Mid-level IC