Child and Family OP Service Coordinator
Core
Coordinate referrals and client services for Gateway Child and Family Outpatient Services (CAFOS), ensuring accurate documentation in LifeChart and resolving billing issues to secure insurance reimbursement.
Role type
Service Coordinator (Healthcare Administration)
Builds
Client intake workflows, accurate billing records, and grant compliance reports for children's programs.
Domain
Healthcare / Social Services
Deliverable
dashboards & analysis
Required skills
Client registration, insurance eligibility verification, LifeChart EHR management, grant data analysis, Excel proficiency, process improvement, community resource mapping
Preferred skills
Bilingual Spanish, knowledge of community resources for cultural needs
Technologies
LifeChart, Excel
Responsibilities
Coordinate CAFOS referrals by responding to inquiries, verifying insurance eligibility, and maintaining client communication; Enter and maintain accurate client opening/closing information, authorizations, and care team assignments in LifeChart; Collaborate with clinical and billing staff to correct documentation and charge-code issues preventing reimbursement; Prepare reports for managers to monitor documentation, staff productivity, and operational trends; Gather and analyze grant data for children's programs and prepare reports for funders; Support implementation of the Missed Appointment/No-Show Policy by communicating with families and coordinating discharge procedures.
Seniority
Entry-level to Mid-level, individual contributor