Supervisor, Guest & Info Desk
Core
Oversees daily operations of the Information Desk in a hospital setting, ensuring high-quality service for patients, families, and visitors.
Role type
Frontline operations supervisor
Builds
Patient flow and visitor experience at hospital entry points
Domain
Healthcare operations
Deliverable
product features
Required skills
Staff scheduling, performance evaluation, conflict resolution, policy enforcement, team coaching, operational reporting
Preferred skills
Healthcare administration background, business education
Technologies
EMR/EPIC, reporting tools
Responsibilities
Directs and assigns daily activities of Information Desk staff; Monitors staffing levels and adjusts assignments; Evaluates employee performance and provides input on merit increases; Ensures accurate wayfinding and adherence to screening protocols; Serves as a first-level escalation point for patient and visitor concerns; Develops and manages staff schedules.
Seniority
First-line supervisor