System Manager of Guest and Info Desk Services
Core
Manage operations, performance, and standardization of information desk and front-of-house support services across assigned hospital sites to ensure a high-quality experience for patients, families, and visitors.
Role type
Manager of Guest and Information Desk Services
Builds
Patient and visitor experience through consistent service delivery, lobby flow management, and wayfinding support.
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Leadership, staff supervision, customer service, conflict resolution, operational analysis, scheduling, compliance management
Preferred skills
Healthcare or hospitality experience, postsecondary education in business or healthcare administration
Technologies
Office systems, scheduling tools
Responsibilities
Recruit, hire, supervise, and evaluate information desk staff; design and deliver onboarding and training programs; oversee daily information desk operations and visitor guidance; monitor workflow and service quality; resolve operational and customer service issues; evaluate operational performance using data; oversee administrative functions including payroll and attendance.
Seniority
Manager, hands-on leadership