Hospitality Liaison
Core
Welcomes visitors, patients, and employees into the hospital; assists with transportation and mobility; provides directions and maintains lobby order.
Role type
Hospitality Liaison
Builds
Patient and visitor experience at the hospital front lobby and waiting areas
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, mobility assistance, direction giving, complaint handling, clerical tasks, time management, teamwork, professional appearance
Preferred skills
Healthcare environment experience, independent work, flexibility
Technologies
Computer systems for patient location verification
Responsibilities
Greet and welcome all visitors, patients, and employees; assist with transportation needs and wheelchair transfers; provide directions to hospital departments; address visitor/patient complaints; perform clerical duties; maintain lobby and waiting room cleanliness
Seniority
Entry-level, individual contributor