Customer Service Representative
Core
Maintain and increase customer loyalty by supporting customers from ordering to delivery, managing orders accurately and timely, and resolving issues.
Role type
Customer Service Representative (Order Management)
Builds
Order processing, delivery updates, and customer support for industrial technology products
Domain
Industrial technology manufacturing / Electrical energy transfer
Deliverable
product features
Required skills
Order processing, purchase order management, order changes/cancellations, stock availability checks, delivery updates, complaint resolution, returns processing, credit/debit adjustments, RFQ management, quote renewals, pricing information management, pricing approval coordination, product change notification distribution, process improvement, customer data management, quality requirement communication
Preferred skills
SAP, Material Resource Planning (MRP), quality standards (ISO/QS/TS), 2nd and 3rd languages (Mandarin, Japanese, Korean, German, French)
Technologies
SAP, MRP, MS Office
Responsibilities
Process purchase orders and enter orders within 24 hours; handle order changes and cancellations; resolve order blocks; respond to customer requests including expedites and special shipments; maintain strong customer relationships through proactive communication; support sales team with RFQs and quote renewals; review order processing procedures and recommend improvements; communicate quality-related requirements to relevant teams
Seniority
Mid-level, 2+ years experience
