IT Service Engineer*
Core
IT Service Engineer supporting IT Governance through ITIL-based service management processes, asset management, and compliance governance.
Role type
IT Service Engineer (ITSM & Governance)
Builds
ITSM processes, KPI dashboards, service performance reports, and compliance documentation.
Domain
IT Service Management (ITSM) / Enterprise Governance
Deliverable
dashboards & analysis
Required skills
ITIL process management, ITSM system administration, KPI analysis, process improvement, SLA/SOP documentation, audit support, risk tracking, asset lifecycle management, Power Automate, stakeholder communication
Preferred skills
ITIL/COBIT certifications, experience with CMDB, automation of workflows
Technologies
ITSM tools, Power Automate, CMDB
Responsibilities
Execute ITIL-based Incident, Problem, Change, and Request Management; develop and optimize ITSM and asset processes; maintain service documentation and support audits; analyze recurring problems and coordinate with internal/external teams; manage IT asset data and lifecycle; create KPI dashboards and performance reports.
Seniority
Mid-level, hands-on IC