Telecommunicator II
Core
Answering and processing 9-1-1 emergency calls, non-emergency inquiries, and dispatching police, fire, and EMS resources to coordinate public safety responses.
Role type
Public Safety Telecommunicator / Dispatcher
Builds
Emergency and non-emergency public safety responses for city departments and first responders
Domain
Public Safety / Emergency Services
Required skills
Active listening, rapid information assessment, multi-tasking under pressure, radio communication, CAD system operation, geographic mapping, crisis management, database management, language service coordination, emergency triage
Preferred skills
None stated
Technologies
Computer-aided dispatch (CAD), radio systems, geographic information systems, mapping tools, Telecommunication Devices for the Deaf (TDD)
Responsibilities
Answering and processing emergency 9-1-1 calls; coordinating dynamic law-enforcement incidents; managing fire and EMS dispatch operations; entering and updating incident information in CAD systems; communicating with field units and specialized resources; providing pre-arrival instructions to callers
Seniority
Entry-level / Probationary