Špecialista/-ka zákazníckeho servisu pre kľúčových zákazníkov s nemčinou
Core
Providing rapid and expert support to key customers and key account managers via phone and email across four countries, analyzing complex customer problems, and processing requests and complaints.
Role type
Senior Customer Support Specialist (Key Accounts)
Builds
Customer support solutions and complaint resolutions for key accounts
Domain
B2B office solutions / Key Account Management
Deliverable
client delivery
Required skills
Advanced German, Analytical thinking, Problem-solving, Systematic approach, Detail-oriented, Independent work
Preferred skills
Experience in key account management or supporting large customers
Responsibilities
Provide phone and email support to key customers and key account managers, Analyze and resolve complex customer problems, Process customer requests, complaints, and questions, Participate in onboarding new key customers, Collaborate with cross-functional teams
Seniority
Mid-level, hands-on IC