Asst Director, Customer Insights (Strategy Mgmt)(Contract till 30 December 2028)
Core
Lead the translation of HPB's CX strategy into enterprise implementation roadmaps, priorities, milestones, and resource requirements while establishing governance and performance tracking mechanisms.
Role type
Senior strategy and program management lead (Customer Experience)
Builds
Enterprise-wide CX implementation roadmaps, governance frameworks, capability-building portfolios, and citizen engagement initiatives
Domain
Public sector / Health promotion / Customer Experience
Required skills
Strategy execution, enterprise transformation, program governance, cross-functional stakeholder management, performance measurement, change management, data analysis
Preferred skills
Customer insights, change management certification, project management certification, customer experience certification
Technologies
N/A
Responsibilities
Lead the translation of CX strategy into enterprise implementation roadmaps; design and own governance and performance tracking mechanisms; lead the development of enterprise-wide CX maturity assessments; manage enterprise initiatives for citizen understanding and engagement; own enterprise performance reporting for CX strategic initiatives
Seniority
Senior, hands-on IC with team leadership