[LTA-QSC2] DEPUTY / ASSISTANT MANAGER, QUALITY SERVICE PLANNING
Core
Digital Solutions & Data Analyst shaping next-generation customer service and feedback management systems, turning data into insights, and applying AI/automation to improve service quality.
Role type
Senior IC digital solutions & data analyst
Builds
Next-generation customer service and feedback management systems, dashboards, reports, and data-driven workflows
Domain
Public sector / Customer service / Data analytics
Required skills
Systems design, Data analytics, Business process improvement, Requirements gathering, Data visualization, SQL, Low-code tools, AI/automation exploration
Preferred skills
Power BI, Tableau, Programming/scripting, System implementation, Stakeholder engagement
Technologies
Power BI, Tableau, SQL, Low-code platforms
Responsibilities
Shape and improve digital solutions for customer service and feedback management; Translate business needs into practical system and data solutions; Develop and enhance dashboards and reports for decision-making; Explore and apply AI and automation to solve business problems; Work with operational data to identify trends and support decision-making; Support testing, implementation, and continuous improvement of solutions.
Seniority
Senior, hands-on IC
