Assistant Manager (Outbound Services)
Core
Drive process improvement and digital enablement for the administration of student overseas programmes.
Role type
Assistant Manager, Outbound Services (Process & Digital Transformation)
Builds
SP Overseas Programme system module and related platforms
Domain
Education / Student Mobility
Required skills
process mapping, business analysis, requirements gathering, user acceptance testing, project management, data analysis, stakeholder engagement
Preferred skills
low-code automation, Power BI, Microsoft 365
Technologies
SP Overseas Programme system, Power BI, Microsoft 365, low-code automation tools
Responsibilities
Review and redesign end-to-end overseas programme workflows; Translate operational needs into functional requirements and coordinate system enhancements; Maintain operational documentation and monitor compliance; Improve data quality and develop dashboards and reports; Oversee selected overseas programme processes including trip submissions, insurance, funding, and procurement.
Seniority
Mid-level, hands-on IC
