Lead/Senior System Manager
Core
Manage stakeholder relationships, design solution experiences, and oversee the end-to-end delivery and operations of IT services and applications.
Role type
Senior IC System Manager / IT Project Manager
Builds
IT services, applications, and digital solutions for business stakeholders
Domain
IT Service Management, Cloud Infrastructure, SRE
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
stakeholder management, solution business analysis, vendor contracting, project delivery, quality assurance, operations management, SRE practices, cloud platform management, infrastructure-as-code, container orchestration, observability, project management software
Preferred skills
Government Instruction Manual 8 knowledge, coding languages, database knowledge, application architecture, IT security knowledge
Technologies
AWS, GCP, Azure, Terraform, OpenShift, Kubernetes, CI/CD, Elastic, Grafana, Prometheus, JIRA
Responsibilities
Build and manage strong relationships with business stakeholders; Design and deliver solution experiences meeting user needs; Map service requirements to technical requirements; Manage outsourced vendors and in-housed contractors; Ensure compliance to ICT Governance policies and standards; Plan and manage IT projects within scope, cost, and schedule; Manage day-to-day operations of IT services; Define and track SLOs and error budgets; Implement monitoring, logging, and alerting systems.
Seniority
Senior, hands-on IC
