Infrastructure Support Engineer – Intermediate Level
Core
Design scalable IT infrastructure, implement system changes, and provide Tier 2 support for enterprise environments including cloud, mainframe, and on-premises systems.
Role type
Intermediate Infrastructure Support Engineer
Builds
Scalable IT infrastructure, solution ecosystems, and automated service delivery
Domain
Financial services / Enterprise IT Operations / Cloud & Mainframe
Required skills
Microsoft Windows Server, Linux (Red Hat, Ubuntu, SUSE), VMware vSphere, Hyper-V, TCP/IP, DNS, DHCP, Microsoft Azure, Amazon Web Services (AWS), Docker, Kubernetes, Dynatrace, Splunk, Datadog, AWS CloudWatch, z/OS, batch processing, ServiceNow, Jira Service Management, SAN, NAS, enterprise storage, backup, recovery, disaster recovery, Microsoft SQL Server, Oracle, PostgreSQL, MySQL
Preferred skills
Site Reliability Engineering (SRE) fundamentals, hybrid cloud environments, incident management, change management, problem management, risk and compliance policies
Technologies
AWS, Azure, CI/CD, CloudWatch, Datadog, Docker, Dynatrace, Hyper-V, JIRA, Kubernetes, Linux, MySQL, Oracle, PostgreSQL, SQL, ServiceNow, Splunk, TCP/IP, Ubuntu, VMware, Windows, ITSM, Network
Responsibilities
Design scalable IT infrastructure and implement system changes; automate service delivery and maintenance; provide Tier 2 support for infrastructure incidents and operational issues; troubleshoot and resolve production issues affecting servers, databases, cloud platforms, storage, and networks; participate in incident response and major incident recovery; monitor infrastructure health, performance, availability, and capacity; analyze outages and identify solutions; develop software-defined infrastructure as code within CI/CD pipelines; identify and control risks associated with business activities
Seniority
Intermediate, hands-on IC
