[LTA-QSC2] DEPUTY / ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS
Core
Enhance customer experience through public feedback management, service training, and quality assurance initiatives.
Role type
Deputy/Assistant Manager, Service Quality Operations
Builds
Service training frameworks, audit protocols, and customer response guidelines
Domain
Public sector / Customer Experience / Service Operations
Deliverable
product features
Required skills
Public feedback management, service training curriculum design, quality audit execution, stakeholder management, analytical thinking, business writing, instructional design
Preferred skills
Video production, multimedia content creation, CX frameworks knowledge
Responsibilities
Review and approve public feedback responses, develop and deliver service training programs, conduct service quality audits, identify recurring customer issues, report performance indicators
Seniority
Mid-level Manager