[LTA-QSC2] DEPUTY / ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS
Core
Enhance customer experience through public feedback management, service training, and quality assurance initiatives.
Role type
Deputy/Assistant Manager, Service Quality Operations
Builds
Service training frameworks, audit protocols, and customer response guidelines
Domain
Public sector / Customer Experience / Service Operations
Required skills
Public feedback management, service training design, quality audit execution, stakeholder management, analytical thinking, business writing, curriculum development, Microsoft Office proficiency
Preferred skills
Instructional design, adult learning, video production, multimedia content creation, customer experience (CX) frameworks, quality management systems
Responsibilities
Review and approve customer responses, develop service training programs, conduct service quality audits, identify recurring customer concerns, design audit frameworks, report performance indicators
Seniority
Mid-level Manager
