Assistant Manager, Sales & Ticketing Operations
Core
Oversee daily ticketing operations and lead frontline teams to ensure smooth service delivery and enhance visitor experiences at Sentosa.
Role type
Assistant Manager, Sales & Ticketing Operations
Builds
Ticketing operations, visitor journey enhancements, and revenue-driving campaigns
Domain
Tourism & Hospitality
Required skills
Team leadership, operational process management, performance monitoring, stakeholder collaboration, data analysis, strategic planning
Preferred skills
Prior supervisory experience, service transformation expertise
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Manage daily ticketing operations and staff rosters, coach and develop the ticketing team, analyze sales and operational data to drive revenue, implement process improvements for efficiency, resolve customer and system issues, prepare operational reports for decision-making
Seniority
Mid-level, hands-on IC with team leadership