[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)
Core
Provide comprehensive operational and frontline service support across various customer touchpoints, handling feedback, enquiries, and service requests via in-person and digital channels.
Role type
Senior Executive / Principal Customer Service Relations
Builds
Customer service operations and support workflows
Domain
Customer Service
Deliverable
dashboards & analysis
Required skills
Customer service operations, multi-channel communication, performance reporting, audit execution, stakeholder collaboration, workflow management, analytical abilities, organizational skills
Preferred skills
Prior customer service experience, Microsoft Office proficiency
