Senior Executive, Enterprise Division, QSM Office (1 Year contract)
Core
Senior Executive managing public touchpoints, triaging complex enquiries, and resolving escalated cases for Enterprise Singapore's public channels.
Role type
Senior IC customer service executive (public sector)
Builds
EnterpriseSG public service delivery and service standards
Domain
Public sector / Government services
Deliverable
client delivery
Required skills
Customer service management, CRM systems, AI tools, Microsoft Office, complex case triage, stakeholder collaboration, professional writing
Responsibilities
Represent Enterprise Singapore to interact with external members of public and resolve escalated or complex public enquiries; Ensure timely and accurate follow-up on all assigned cases; Triage and manage complex cases requiring collaboration with internal divisions or external agencies; Maintain detailed case records; Identify gaps in processes and propose service ideas.
