Contact Center Specialist
Core
Serve as the first point of contact for patients, providing screening, referrals, scheduling, and support to achieve single-call resolution in a behavioral health setting.
Role type
Contact Center Specialist (Healthcare Access)
Builds
Patient access pathways and crisis intervention coordination
Domain
Behavioral Health / Healthcare Access
Required skills
Customer service, crisis screening, insurance verification, CRM/EMR documentation, HIPAA compliance, outbound follow-up
Preferred skills
EMR/CRM software proficiency, integrated communication platforms, basic computer hardware
Responsibilities
Deliver compassionate customer experience, schedule appointments, complete crisis assessments, gather demographic data, verify funding sources, track referrals, meet KPIs, maintain HIPAA compliance
Seniority
Individual Contributor, Entry to Mid-level