Knowledge Specialist
Core
Captures, organizes, and disseminates knowledge related to program solutions, user support, training materials, and data management for an online competency-based university.
Role type
Knowledge Specialist (Higher Education Administration)
Builds
Documentation, manuals, guides, training materials, and data repositories for program solutions.
Domain
Higher Education / Online Learning / Program Administration
Deliverable
product features | dashboards & analysis
Required skills
Knowledge management, documentation development, user support, training delivery, data management, reporting, quality assurance, compliance, instructional design, curriculum development, project management, data analysis
Preferred skills
SharePoint administration, familiarity with higher education QA processes
Technologies
SharePoint, Learning Management Systems (LMS), online learning platforms
Responsibilities
Captures and maintains knowledge related to program solutions and technical systems; Develops and updates documentation and training materials; Provides technical expertise and troubleshooting support to users; Manages data repositories ensuring integrity and security; Conducts quality assurance checks on solutions and processes; Collaborates with cross-functional teams and stakeholders
Seniority
Mid-level, hands-on IC
