Senior Manager, Technical Services (Network Security)
Core
Leads multiple delivery pods within the Global Delivery Center Technical Services organization, translating strategy into operating plans and managing first-line managers.
Role type
Senior Manager, Technical Services (Network Security)
Builds
Scalable service delivery operations for enterprise network security clients
Domain
Cybersecurity / Network Security / Managed Services
Deliverable
client delivery
Required skills
People leadership, operational discipline, capacity planning, manager development, executive communication, escalation management, playbooks creation, hiring at scale
Preferred skills
MBA or Masters degree, Palo Alto Networks product expertise (NGFW, Panorama, Prisma Access, SASE), Cloud/SD-WAN/ZTNA familiarity
Technologies
Palo Alto Networks NGFW, Panorama, Prisma Access, SASE, Cloud, SD-WAN, ZTNA
Responsibilities
Own delivery outcomes across multiple pods including health, utilization, margin, and CSAT; codify delivery playbooks and standards; manage first-line managers through coaching and performance; lead end-to-end customer escalations; represent the team in executive QBRs and steering committees; drive hiring plans and succession planning.
Seniority
Senior Manager, hands-on leadership with people management