Staff Customer Success Engineer
Core
Technical advisor and product expert ensuring enterprise clients achieve security outcomes through NGFW implementation, optimization, and strategic guidance.
Role type
Staff Customer Success Engineer (Network Security)
Builds
Custom integrations, workflows, and security posture improvements for enterprise clients
Domain
Cybersecurity / Network Security / Next-Generation Firewalls
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
NGFW configuration and deployment, CDSS features, capacity planning, root cause analysis, QBR/EBR presentation, cloud platform management (AWS/Azure/GCP), network troubleshooting (PCAP/SPAN/CLI), stakeholder management, mentorship
Preferred skills
Security certifications (PCNSA, PCNSE, CCNA, CCNP, CCIE), public cloud expertise
Technologies
Palo Alto Networks NGFW, CDSS, AIOps, BPA, Salesforce, JIRA, Gainsight, Tableau, AWS, Azure, GCP, Oracle
Responsibilities
Implement custom integrations and workflows for customers, guide NGFW version rollouts and software upgrades, deliver product advisory and technical escalations, create and present QBR/EBR presentations, mentor junior colleagues, influence product roadmap based on customer needs
Seniority
Staff, hands-on IC with strategic influence