Customer Success Engineer
Core
Technical specialist guiding customer onboarding, integrations, and adoption of Identity Security solutions to accelerate time-to-value.
Role type
Customer Success Engineer (Identity Security)
Builds
Customer onboarding journeys, technical workshops, and educational content for Identity Security products.
Domain
Cybersecurity, Identity & Access Management (IAM), Privileged Access Management (PAM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Privileged Access Management (PAM), Identity & Access Management (IAM), Windows/Active Directory administration, UNIX/Linux, cloud platforms (AWS, Azure, GCP), networking, application security, software development lifecycle, security frameworks (Zero Trust, NIST, CIS Controls)
Preferred skills
Security+, CISSP, CyberArk certifications (Defender, Sentry, CDE)
Technologies
CyberArk (Idira), Windows, Active Directory, UNIX, Linux, AWS, Azure, GCP
Responsibilities
Guide new customers through initial product journey and orchestrate technical milestones; Conduct Blueprint sessions to align Identity Security best practices with business outcomes; Act as trusted advisor providing prescriptive recommendations on risk and compliance; Partner with Sales/Pre-Sales and Channel teams for unified customer journey; Lead technical workshops and community engagement programs; Develop educational content (webinars, blogs, guides); Provide feedback to Product Management and Engineering to influence roadmap.
Seniority
Mid-level, hands-on IC