Customer Success Engineer
Core
Technical specialist bridging implementation and business value to guide customer onboarding, support integrations, and drive adoption of Identity Security solutions.
Role type
Customer Success Engineer (Identity Security)
Builds
Customer onboarding journeys, technical workshops, and educational content for Identity Security products.
Domain
Cybersecurity / Identity & Access Management (IAM) / Privileged Access Management (PAM)
Required skills
Privileged Access Management (PAM), Identity & Access Management (IAM), Windows/Active Directory administration, UNIX/Linux, cloud platforms (AWS/Azure/GCP), networking, application security, SDLC, security frameworks (Zero Trust/NIST/CIS)
Preferred skills
Security+, CISSP, CyberArk (Idira) certifications
Technologies
CyberArk (Idira), Windows, Active Directory, UNIX, Linux, AWS, Azure, GCP
Responsibilities
Guide new customers through product onboarding and technical milestones; conduct Blueprint sessions to align security best practices with business outcomes; act as trusted advisor for risk and compliance; partner with Sales/Pre-Sales for unified customer journeys; lead technical workshops and community programs; develop educational content (webinars, blogs, guides); provide feedback to Product Management and Engineering.
Seniority
Mid-level, hands-on IC