Senior Director, Technical Services (Cloud and Cortex)
Core
Lead Technical Services delivery across JAPAC, guiding customers through the post-sale lifecycle from value realization to renewal.
Role type
Senior Director, Technical Services (Cloud and Cortex)
Builds
Professional Services and Customer Success teams' deployment, adoption, and value realization outcomes
Domain
Cybersecurity, Cloud, SaaS
Deliverable
production ML models
Required skills
Regional team leadership, customer lifecycle management, stakeholder engagement, operational excellence, automation/AI integration, resource optimization
Preferred skills
Security credentials (CISSP, CRISC), Cloud/Endpoint/SOAR/SIEM/SOC expertise, enterprise GRC experience
Technologies
Cloud, Endpoint, SOAR, SIEM, SOC
Responsibilities
Lead Technical Services delivery across JAPAC, align with Global teams for customer outcomes, support CIO/CISO engagements, build and mentor high-performing teams, maintain utilization and backlog health, advance automation and AI in services, standardize delivery practices
Seniority
Senior Director, regional leadership
