Head of Regional Implementation
Core
Lead delivery and growth of professional services (implementations, consulting, post-sales) for Solera's vehicle lifecycle and asset protection solutions across the DACH region.
Role type
Senior IC Regional Professional Services Manager
Builds
Enterprise software implementations, consulting engagements, and post-sales service delivery for automotive and asset protection clients
Domain
Automotive technology, SaaS, Enterprise Software
Required skills
Regional team leadership, Enterprise software implementation, P&L management, Stakeholder management, Strategic account planning, Regulatory compliance
Preferred skills
Automotive industry experience, SaaS delivery models, Project management certifications (PMP, PRINCE2, Agile)
Technologies
Solera solutions, Enterprise software platforms
Responsibilities
Lead and manage Professional Services operations across Germany, Switzerland, and Austria; Oversee implementation, onboarding, consulting, integration, and customer success activities; Build and develop high-performing regional teams; Ensure projects are delivered on time, within scope, and within budget; Partner closely with Sales, Customer Success, Product, and Support teams; Act as a senior escalation point for customers and proactively manage risks and issue resolution; Drive regional services revenue growth, utilization targets, and operational performance metrics; Develop and maintain strong executive-level customer relationships across enterprise accounts; Support strategic account planning, renewals, and expansion opportunities; Standardize delivery methodologies, processes, and best practices across the region; Monitor regional market trends, customer needs, and competitive activity; Ensure compliance with company policies, contractual obligations, and regional regulatory requirements.
Seniority
Senior, hands-on IC
