Dir, Identity Security Customer Success
Core
Lead the Global Customer Success Engineering organization for the IDIRA business to drive product adoption, monitor customer health, and mitigate churn risk.
Role type
Senior leadership, Customer Success Engineering
Builds
Global Customer Success Engineering organization and proactive engagement frameworks
Domain
Enterprise SaaS / Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Global team leadership, Customer Success strategy, Technical intervention for high-value accounts, Stakeholder management, Product roadmap collaboration, Metrics definition
Preferred skills
Experience in cybersecurity domain, Experience in enterprise SaaS
Responsibilities
Execute global Customer Success Engineering strategy, Build customer health monitoring frameworks, Lead technical interventions for strategic accounts, Partner with Product/Engineering/Sales teams, Define and track adoption and engagement metrics
Seniority
Director, global leadership
