Dir, Software Engrg Mgmt
Core
Lead the Workplace Service Delivery engineering pillar, building AI-native systems for employee and customer-facing service interactions.
Role type
Director of Software Engineering (AI-native engineering organization)
Builds
Workplace Service Delivery product, integrations with CSM/FSM, and AI-native verification harnesses
Domain
Enterprise SaaS, CRM, ITSM, AI/Agentic Systems
Deliverable
production ML models | product features
Required skills
Technical leadership, AI-native engineering, agentic system design, context engineering, verification harness design, outcome evaluation, security mindset, product roadmap ownership
Preferred skills
CRM/ITSM domain expertise, forward-deployed engineering experience
Technologies
Vector databases, retrieval systems, CI/CD pipelines, autonomous agent frameworks
Responsibilities
Build and lead an AI-native engineering organization; define and execute the Workplace product roadmap; design verification and guardrail systems for agent output; mentor engineering managers and senior engineers
Seniority
Director, strategic leadership & hands-on technical direction
