Manager, Implementation
Core
Lead a team of Implementation Coordinators to manage client onboarding and ensure timely, high-quality delivery of Customer Enablement products.
Role type
Manager, Implementation Operations
Builds
Customer Enablement products and onboarding processes
Domain
SaaS / Fleet industry
Deliverable
product features
Required skills
people management, capacity planning, process improvement, stakeholder management, data-driven decision making, recruitment, performance management
Preferred skills
Salesforce proficiency, Fleet industry experience, Microsoft Office Suite
Technologies
Salesforce, Microsoft Office Suite
Responsibilities
Lead, coach, and develop a team of Implementation Coordinators; Recruit, interview, and onboard new team members; Own team capacity planning and workload allocation; Establish and improve implementation playbooks and quality controls; Track and report on implementation performance metrics; Serve as an escalation point for complex implementations; Partner cross-functionally with Sales, Customer Success, and Product teams.
Seniority
Manager, hands-on leadership
