Senior Enterprise Customer Success Manager & Service Delivery Lead
Core
Own end-to-end operational delivery and lifecycle management for strategic enterprise accounts, ensuring secure deployment and adoption of Prisma Airs and Enterprise AI security portfolio.
Role type
Senior Enterprise Customer Success Manager & Service Delivery Lead
Builds
Production ML models (AI security features) and secure automated workflows for enterprise clients
Domain
Cybersecurity, Enterprise AI, Cloud Security
Deliverable
production ML models | product features
Required skills
Service delivery governance, Executive account management, AI product adoption strategy, Cross-functional escalation management, Project/program governance, Data-driven account governance
Preferred skills
PMP, ITIL, Network security certifications (PCNSA, PCNSE, CCNA)
Technologies
Salesforce, Gainsight, Tableau, JIRA
Responsibilities
Orchestrate post-sale customer journey from onboarding to renewal; Guide clients in embedding AI-powered security features; Monitor service delivery metrics and lead Executive Business Reviews; Serve as strategic liaison for high-severity escalations
Seniority
Senior, hands-on IC with executive-level advisory
