Enterprise Customer Success Engineer & Designated Support Lead(Prisma AIRS)
Core
Strategic advisor and technical AI Architect for high-value enterprise accounts, designing scalable security solutions and driving AI ecosystem adoption.
Role type
Senior IC Enterprise Customer Success Engineer (AI Security)
Builds
Scalable, secure solutions integrating AI agents and automated workflows within client environments
Domain
Cybersecurity, AI security, Network security, Data security
Deliverable
production ML models | product features
Required skills
Enterprise Customer Success Engineering, AI security, LLM vulnerabilities, API documentation, Networking concepts, AI automation tools (Claude Code), Enterprise CRM/Analytics tools (Salesforce/JIRA/Gainsight/Tableau)
Preferred skills
Occasional travel for on-site engagements
Technologies
Prisma AIRS, Claude Code, Salesforce, JIRA, Gainsight, Tableau
Responsibilities
Design and implement scalable secure solutions in client environments, Translate business requirements into technical layouts, Provide deep technical expertise in Prisma AIRS lifecycle management, Embed intelligent agents into customer workflows, Monitor AI feature adoption and guide alignment with enterprise goals, Analyze usage metrics to flag risks and prevent churn, Lead Quarterly/Executive Business Reviews, Manage high-pressure technical escalations, Collaborate with Product/Sales/Engineering to influence roadmaps
