Sr IT Systems Engineer
Core
Senior Service Desk/Field Engineer leading complex troubleshooting, automation, and site support for end-user computing and workplace technology.
Role type
Senior IC IT Systems Engineer (Service Desk/Field)
Builds
End-user support services, automation workflows, and site operational readiness
Domain
IT Service Management / Digital Workplace
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting, root cause analysis, automation scripting (PowerShell/Python), Google Workspace administration, endpoint management (macOS/Windows), identity management, network connectivity, MDM tools, knowledge base authoring, data analysis
Preferred skills
AI tool integration, cross-functional collaboration, mentorship
Technologies
Google Workspace, Zoom, Slack, Okta, CyberArk, Intune, JAMF, ServiceNow, PowerShell, Python
Responsibilities
Lead resolution of high-impact technical issues across desktop, network, and SaaS environments; Design and maintain automation scripts to reduce manual effort; Manage local site field support including workstation provisioning and network connectivity; Author and maintain knowledge base articles and support runbooks; Analyze Service Desk trends to propose efficiency improvements; Provide technical guidance and mentorship to junior engineers
Seniority
Senior, hands-on IC