Director, Business Transformation & Product Management
Core
Lead strategic initiatives and operational transformation for the AI Experiences organization within Network Security, serving as a key partner to senior executives.
Role type
Director, Strategy & Operations (AI Experiences)
Builds
AI-enabled customer support experiences, scalable operational transformation programs, and product-serviceability strategies.
Domain
Cybersecurity / Network Security / AI / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
strategic planning, large-scale transformation leadership, cross-functional program management, executive communication, structured problem-solving, data-driven analysis, organizational scaling, team building and mentoring, stakeholder alignment, operating model design.
Preferred skills
enterprise software experience, SaaS, AI/GenAI, customer support, product management, MBA.
Technologies
AI, GenAI
Responsibilities
Lead strategic initiatives for the AI Experiences organization; Partner with senior executives to solve complex business challenges; Structure ambiguous problems and drive actionable recommendations; Drive cross-functional transformation programs from strategy to execution; Build executive-level deliverables including strategic narratives and roadmaps; Support operational planning and business performance management; Drive AI-enabled transformation to improve support outcomes; Operate as a force multiplier for leadership teams; Build and mentor a multidisciplinary team; Establish scalable operating mechanisms and execution cadences; Partner with global stakeholders (NAM, EMEA, JAPAC); Shape long-term strategy and operating models.
Seniority
Director, strategic leadership with hands-on execution
