Director, Product Management, Customer Security Outcomes
Core
Define and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedback.
Role type
Director, Product Management (Security Operations)
Builds
Zscaler Security Operations services (managed investigation, managed response, threat hunting, advisory)
Domain
Cybersecurity / Security Operations / AI-driven security
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI/ML technologies, detection and response, Security Operations Center (SOC) operations, security market/vendor landscape, automation, threat detection and response technologies, B2B growth-stage business experience, customer-facing skills
Preferred skills
Generative AI for incident summarization, agentic workflows, MCP, product lens for services
Technologies
AI/ML, agentic workflows, MCP
Responsibilities
Define and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services; Set customer-driven, world-class security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory services; Partner with Customer Security Operations and Product teams to implement features that deliver industry-leading security outcomes; Represent Zscaler as a customer-facing visionary thought leader, participating in executive customer advisory boards and managing critical incidents and escalations; Collaborate with Product Marketing to establish Zscaler as the industry leader in security operations by setting the standard for understanding and achieving great security outcomes
Seniority
Director, strategic leadership with hands-on execution
