Financial Aid Advisor
Core
Support students seeking financial assistance and coordinate arrival services for new students.
Role type
Financial Aid Advisor
Builds
Student financial aid programs and arrival services
Domain
Higher Education / Student Services
Deliverable
client delivery
Required skills
Assess loan and hardship grant applications, Engage with students via appointments and enquiries, Oversee day-to-day delivery of arrival services, Maintain service information and templates, Contribute to service improvement initiatives
Preferred skills
Experience in university student services or lending environments, Manage time-critical workloads, Operate within protocols and compliance requirements, Use CRM systems such as Salesforce
Technologies
Salesforce, Microsoft Teams, Word, Excel, Outlook
Responsibilities
Process interest-free loans and hardship grants, Manage student enquiries, Connect students with wellbeing support, Liaise with external contractors and stakeholders, Support digital uplifts and process redesigns
Seniority
Individual Contributor