College Experience Specialist
Core
Provide welcoming, high-quality service to students, campus guests, and employees at the Student Services and Information Center, handling inquiries about admissions, registration, records, counseling, and financial aid.
Role type
Student Services Specialist
Builds
Student enrollment and service operations
Domain
Higher Education
Deliverable
dashboards & analysis
Required skills
Customer service, Data entry, Time management, Relationship building, Policy application, Office technology proficiency
Preferred skills
PeopleSoft applications knowledge, CRM system usage
Technologies
CRM, Excel, Windows
Responsibilities
Respond to in-person and phone inquiries about admissions, registration, records, and financial aid; Support registration, admissions, advising, and enrollment services including scheduling and appointment coordination; Collect tuition and fees, help establish payment plans, and enter data to support enrollment functions; Assist with applications, registration, advising, CRM inquiry entry, book orders, campus events, student communications, and transcript requests; Handle sensitive information in accordance with applicable guidelines and regulations.