Customer Success Engineer Prisma Access / SaaS - UK
Core
Act as a day-to-day technical contact for mid-to-large enterprises to ensure proper security integrations, adoption, and real-time support for Palo Alto Networks SASE solutions.
Role type
Senior Customer Success Engineer (SASE)
Builds
Secure Access Service Edge (SASE) solutions and cloud security integrations for enterprise clients
Domain
Cybersecurity, Networking, Cloud Security (SASE)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SASE architecture, multi-vendor networking devices, Data Security (CASB/DLP), Routing Protocols (BGP/OSPF/EIGRP), Remote Access VPN (IPSEC/PKI/SSL), TCP/IP, Authentication Protocols (SAML/SSO/LDAP/RADIUS), Linux scripting (BASH/Python), customer escalations, consulting, project management
Preferred skills
Subject Matter Expertise in SASE, Cloud Security Change Management, Risk Mitigation Planning
Technologies
Palo Alto Networks SASE, CASB, DLP, BGP, OSPF, EIGRP, IPSEC, PKI, SSL, SAML, SSO, LDAP, RADIUS, Linux, BASH, Python
Responsibilities
Implement and operationalize SASE solutions to achieve business and security objectives, integrate SASE into customer security operations, proactively address technical needs and coordinate resolutions with engineering, influence product roadmap, coach customers on Cloud Security Governance programs, identify risks and build mitigation plans, map features to business benefits
Seniority
Senior, hands-on IC