Senior Product Manager - IT Technical Services
Core
Define and execute the product roadmap for Technical Services, optimizing PSA and CSM tools for global scale while leveraging AI to automate service lifecycle tasks.
Role type
Senior Product Manager (IT Technical Services)
Builds
Enterprise-level GTM and CX systems (PSA/CSM tools)
Domain
Cybersecurity / IT Service Management
Deliverable
product features
Required skills
Product roadmap strategy, AI-assisted prototyping, agentic process design, cross-functional leadership, data stewardship, operational analysis
Preferred skills
Experience with Planview, Gainsight, SFDC, Clarizen, LLMs, low-code builders
Technologies
Planview, Gainsight, SFDC, Clarizen, LLMs, low-code builders
Responsibilities
Create and drive the product roadmap for Technical Services; Use AI tools to create functional prototypes; Architect agent-native solutions to automate tasks; Translate ideas into executable applications; Lead cross-functional alignment between Sales Ops, Finance, Support, and R&D; Ensure data is AI-ready for predictive insights; Analyze case trends to prioritize fixes and influence the backlog; Define and monitor key product success metrics
Seniority
Senior, hands-on IC