Tech Lead - Cortex XSIAM
Core
Provide technical support, troubleshooting, and root cause analysis for Palo Alto Networks' Cortex XSIAM and endpoint security products to customers and partners.
Role type
Senior Technical Support Lead (Endpoint Security)
Builds
Customer support solutions, technical documentation, and knowledge base articles for security products.
Domain
Cybersecurity / Endpoint Security / IT Operations
Deliverable
client delivery
Required skills
Endpoint software support, Windows OS troubleshooting and debugging, Microsoft environment administration (Exchange, SCCM, GPO, AD, MSSQL, IIS), complex environment debugging, batch scripting
Preferred skills
Endpoint security software experience (Antivirus, DLP, IPS, NAC), Network security experience (IPSEC, SSL-VPN, NAT, GRE)
Responsibilities
Provide technical support to customers and partners, write scripts and provide troubleshooting best practices, manage support cases, perform fault isolation and root cause analysis, publish technical support bulletins and documentation, review technical documentation for training and marketing materials, travel to customer sites for critical situations, provide on-call support
Seniority
Senior, hands-on IC