Tech Lead - Cortex XSIAM
Core
Provide technical support, troubleshooting, and root cause analysis for Palo Alto Networks' Cortex XSIAM and endpoint security products to customers and partners.
Role type
Senior Technical Support Lead / Tech Lead
Builds
Customer support resolution, technical documentation, and knowledge base articles for cybersecurity products.
Domain
Cybersecurity / Endpoint Security / IT Operations
Deliverable
client delivery
Required skills
Endpoint software support, Windows OS troubleshooting, Microsoft environment (Exchange, SCCM, GPO, AD, MSSQL, IIS), fault isolation, root cause analysis, scripting, complex environment debugging
Preferred skills
Endpoint security software (Antivirus, DLP, IPS, NAC), Security protocols (IPSEC, SSL-VPN, NAT, GRE), batch scripting
Responsibilities
Provide technical support to customers and partners, write scripts and troubleshoot issues, manage support cases, publish technical bulletins and documentation, review training materials and manuals, travel to customer sites for critical situations, provide on-call support
Seniority
Senior, hands-on IC