Staff ETAC Engineer Tooling Development - SASE
Core
Drive product supportability and usability for the Prisma Access SASE platform by building advanced troubleshooting tools and integrating supportability requirements into the product lifecycle.
Role type
Staff Engineering (Supportability/Tooling)
Builds
Advanced troubleshooting tools, scripts, and diagnostic capabilities for the Prisma Access platform
Domain
Cybersecurity / SASE / Network Security
Deliverable
production ML models | product features | infrastructure
Required skills
Python, Flask, CI/CD pipelines, Agile methodologies, Networking, Firewalling, SD-WAN, Virtualization (VMware, KVM), Public Cloud (AWS, Azure, GCP)
Preferred skills
Prisma Access platform experience, Automation tooling requirements, Containerization (Docker), Load balancing (Nginx, HaProxy), Front-end (JavaScript, React)
Technologies
Python, Flask, Docker, Nginx, HaProxy, AWS, Azure, Google Cloud, VMware, KVM
Responsibilities
Develop advanced troubleshooting tools and scripts in Python/Flask; Own and manage critical executive-level customer issues; Integrate debugging and observability requirements into the product lifecycle; Create prototype tools to improve support efficiency; Develop expert-level training materials for TAC and Engineering; Analyze support cases to drive process and product improvements
Seniority
Staff, hands-on IC with strategic influence
