Senior Customer Success Engineer
Core
Senior Customer Success Engineer providing advanced technical expertise and leadership to drive product adoption, deployment, and optimization of SASE solutions for CISOs and CTOs at large organizations.
Role type
Senior IC Customer Success Engineer (SASE)
Builds
SASE portfolio solutions including Prisma Access, SD-WAN, and CASB
Domain
Cybersecurity, Cloud Networking, SASE
Required skills
Network security architecture, SASE/SD-WAN/NGFW expertise, BGP routing protocols, TCP/IP/SSL/IPSec/PKI, Cloud infrastructure design, Enterprise network deployment, Security operations (NOC/SoC), Advanced troubleshooting (tcpdump/Wireshark), Stakeholder management, Consultative selling
Preferred skills
PCNSE, CCNP, CCSP, CISSP certifications, Public cloud networking, API/automation tools, Sandboxing/DLP/VPN experience
Technologies
Prisma Access, SD-WAN, CASB, NGFW, BGP, tcpdump, Wireshark, SSL/IPSec VPNs, Public Cloud APIs
Responsibilities
Lead complex deployments and resolve intricate technical challenges, Conduct in-depth training sessions and workshops, Act as strategic advisor to C-suite executives, Manage complex customer engagements and escalations, Assess deployment gaps and create strategic action plans, Guide customers through advanced use cases and integrations
Seniority
Senior, hands-on IC (via careerplan.io/jobs/JR-012797-1-senior-customer-success-engineer-at-paloaltonetworks)
