Principal Customer Success Architect
Core
Guide customer deployment and customization of XDR/XSIAM platforms, acting as a technical SME for troubleshooting, scripting, and training.
Role type
Principal Customer Success Architect
Builds
Customer success outcomes, technical guides, and deployment solutions for XDR/XSIAM platforms
Domain
Cybersecurity, XDR, XSIAM, SIEM, SOAR
Deliverable
client delivery
Required skills
Python scripting, security design and architecture, XDR/SIEM/SOAR/NGFW ecosystems, customer-facing technical support, incident response or SOC analysis
Preferred skills
JavaScript, PowerShell, cloud technologies (GCP, AWS, Azure), attack surface management
Technologies
Python, JavaScript, PowerShell, GCP, AWS, Azure, EDR, SIEM, SOAR, NGFW
Responsibilities
Provide guidance for XDR/XSIAM deployment and adoption, troubleshoot technical issues, write scripts, create technical articles and guides, collaborate with product and engineering teams
Seniority
Principal, hands-on technical leadership