Principal Customer Success Architect
Core
Provide guidance and assistance to enable effective customer deployment and customization of XDR/XSIAM platforms throughout the customer lifecycle.
Role type
Principal Customer Success Architect
Builds
Customer deployment and adoption of XDR/XSIAM platforms
Domain
Cybersecurity, Security Operations, Cloud Security
Deliverable
client delivery
Required skills
Python scripting, Security design and architecture, Content development, Workload automation, EDR/SIEM/SOAR/NGFW technologies, Cloud platforms (AWS/Azure/GCP), Customer-facing experience
Preferred skills
JavaScript, PowerShell, Attack surface management, Ninja uniform
Technologies
Python, JavaScript, PowerShell, EDR, SIEM, SOAR, NGFW, GCP, AWS, Azure
Responsibilities
Enable effective customer deployment and customization of XDR/XSIAM platforms; Act as product SME for technical questions, requirements, scripting, troubleshooting, and training; Collaborate with product and engineering teams; Translate technical knowledge into customer articles and guides.
Seniority
Principal, hands-on IC with strategy